Couture Active Wear: High-performance Activewear by Janis Saffell

Janis’ Personal Guarantee - I personally design and wear all of my collection. I expect excellent quality, construction and style and my clientele deserves the same elite standards. I hand pick all of the finest fabrics from Dupont Supplex to Tactel, in very yummy colors. If for any reason you are not completely satisfied with your purchase, please return your order. Please see return policy for details.

Secured On-line shopping – At coutureactivewear.com feel completely confident that your credit card information has been SSL encrypted for your protected online shopping experience.

Order by Mail – Please click here to print an order form. Please provide us with all the important information requested on the order form so we may expedite your order as quickly as possible. Note that all checks may delay your order up to 20 days for check authorization from bank. Enclose payment (Visa/MasterCard/American Express/Discover, Check, Money Order) and mail directly to:

Couture Active Wear 444 Brickell Ave * Suite 425 * Miami, FL 33131

Order by Fax - To order by fax only please phone Toll Free 866.682.9095 or Fax 305.371.1824.  Please have your order ready with your credit card number and expiration date.   Please click here to print an order form, print and complete.

For International Orders - Please print the order page from the website (should your country not be listed on our member registration page). List the items you would like to purchase and include your Full Name, Billing Address, Mailing Address, Telephone Number, Email Address, and Visa, Mastercard, American Express, or Discover Card Number (#) with Exp. Date. Fax it to 1.305.371.1824. We will confirm the order via email once we receive your faxed order. An additional $25.00 will be added to the shipping and handling for Global Priority Mail. Local import duties and taxes are customers responsibility.

*International Shipments: Couture Active Wear declares full purchase value for customs on foreign orders- NO EXCEPTIONS!!! It is a Federal Crime to falsify customs documentation by providing lower declared values in order to lower a buyer's applicable customs fees and taxes. All applicable fess and taxes are the responsibility of the buyer.

Payment Forms - We accept personal check, money order or payment with Visa, MasterCard, American Express & Discover.   Note that all checks may delay your order up to 20 days for check authorization from bank.   For all credit card purchases, please sign the order form where requested, enter your complete credit card number and expiration date.  Please include your billing address and valid telephone number.   Make all checks payable to Couture Active Wear.

Credit Card Management - Effective September, 2006 we have created the option of not saving your payment information to your account when you place an order. For credit card information saved, you can log into your account and edit or delete any card online.

Provide An Accurate Shipping Address - Customers must provide a complete and accurate shipping address to which the local post office or shipper will deliver mail. You may ship to your home, work location or directly to the recipient. If your package is returned for an incomplete or an incorrect address, you must pay for shipping again.

If you provide an incorrect or incomplete address (eg. wrong street address, missing street address, missing or wrong suite/apartment number, wrong city, etc), UPS will charge us an address correction charge of up to $15. We reserve the right to pass this on to you, and by placing an order with us, you agree to these charges in the event you provide an incorrect or incomplete address. If the package was sent through USPS, refunds will be issued once we receive the package back from the incorrect address submitted. Please ensure that you provide us with the most accurate information possible to help minimize any delays with your order.

If you are shipping to an apartment, or other multi-tenant building, you must provide the unit number. If packages cannot be delivered to a secure common mail box area, or it is not safe for the delivery personnel to leave it in the common mail box area, ship to your work address or another location. Orders over $300 must sign for delivery.

The delivery services do not provide refunds for errors in shipping addresses before we get back the packages!

Shipping & Handling - Shipping and Handling charges include packaging, insurance and delivery confirmation and are non-refundable.   Orders are shipped Priority Mail.  Please allow 7-15 days for processing and delivery.  Enclose the following amount for shipping:

Merchandise Order	Shipping & Handling Charges

Up to $20.99 or 2 items	$6.95
$21.00 - $42.99	$9.95
$43.00 - $63.99	$10.95
$64.00 – $99.99	$12.95
$100.00 - $199.00	$16.95
$200.00 - $299.00	$19.95
$300.00 +	$25.95

*Alaska, Hawaii, Canada please add an additional $4.00 to shipping & handling. You will be contacted directly if additional shipping fees apply.
*Federal Express available at additional charge and can be selected during the checkout process.
*International Shipping please email us couture@coutureactivewear.com for details.
*Taxes - Florida residents only, please add 7.5% for sales tax.

Holiday	Date *	No pickup/delivery
Martin Luther King Day	January	USPS
Presidents Day	February	USPS
Memorial Day	May	UPS, FedEx, USPS
4th of July	July 4	UPS, FedEx, USPS
Labor Day	September	UPS, FedEx, USPS
Columbus Day	October	USPS
Veterans Day	November	USPS
Thanksgiving	November	UPS, FedEx, USPS
Christmas	December	UPS, FedEx, USPS
New Year's Day	January 1, 2011	UPS, FedEx, USPS

*Schedules are subject to change by the delivery carrier without notice.

NOTE: USPS is the United States Postal Service, UPS is United Parcel Service and FedEx is Federal Express.

Special Promotions and/or Complementary Gifts: Please note that any special promotion will reflect on your order confirmation email, final invoice and credit card charge unless noted otherwise in the promotional details. If you return items for a refund that originally qualified you for one of our Special Promotions or Complementary Gift, you will be charged accordingly in the event your return no longer meets the qualifications of the promotion.

Returns: Retail - Click here for Return Authorization Form Wholesale - Click here for Terms and Conditions

Refunds and Exchanges: *COUTURE ACTIVE WEAR STORE LOCATIONS CANNOT ACCEPT CATALOGUE OR INTERNET RETURNS.

*TRADE SHOW SALES ARE FINAL SALES AND MAY NOT BE RETURNED OR EXCHANGED. NO EXCEPTIONS

We will gladly issue a refund, credit or exchange for all purchases returned within 15 days of purchase. Returns must be post-marked within 20 days from the delivery of your order. If you find you need to return merchandise after 15 days, we will issue a merchandise gift card for your purchase, to be used on your next purchase. Please allow up to 10 working days for us to receive your return. CAW will pay to ship items processed as exchanges to you. Refunds are given for the price indicated on the original receipt. Credits for returned or exchanged merchandise will be issued to the original credit card only. Please allow 1 to 2 billing cycles for the credit to appear on your statement. ALL SALE ITEMS ARE FINAL SALES, NO RETURNS OR EXCHANGES!!! NO EXCEPTIONS.. For your protection, we suggest that you return your package insured. Couture Active Wear reserves the right to modify its exchange and return policy.

EXCHANGES ARE SIMPLE AND EASY:

We will make every effort to honor exchange requests provided the merchandise requested is still available. If you’d like to make an exchange, list the item(s) you would like to receive on the Return Form included with your order. You will receive an email confirming that we are processing your return, followed by a separate email detailing the availability and/or shipping status of your exchange. Instock items will be shipped within approximately 24 hours at no charge if you have an exchange for the same dollar amount or less as the original purchase for standard shipping and handling, no additional shipping & handling charges will be incurred. We will bill your credit card for the new merchandise and process your credit for returned merchandise as soon as we receive it.

The original shipping and handling charges are not refundable. We will only refund shipping charges if we've sent the wrong item, or if the item sent is defective.

Defective Items: If you receive a defective product, please return it to us within 15 days, and we will be glad to replace it with the same item. Please contact us at couture@coutureactivewear.com and a replacement item will be sent.

Incorrect Shipments: If you are sent the wrong product please send it back to us unopened within 15 days and we will be glad to replace it for the correct item.

Missing Items: We allow 48 hours from time of delivery to make any claims for missing items. If your package arrived open please check contents before you accept the package. Make delivery personnel know of any problems, if at all possible.

Lost Orders: If you haven't received your package within allotted delivery times (Please allow 1-2 weeks from the time you place your order.) please let us know and we will do whatever we can in assisting you to get your Before contacting us, please check with your local United States Post Office and see if they have your package. Due to box sizes sometimes your mail person will not leave the package and a notice will be left for you to pick up the package at the Post Office.

Wholesale Return Terms & Conditions
All return items require a Return Merchandise Authorization (RMA) approved by corporate. Your returned item will be inspected prior to any even exchanges and/or credit applied to your Couture Active Wear account.

All Wholesale returns must receive a return authorization number by emailing returns@CoutureActiveWear.com or contacting your Executive Sales Representative. No Returns will be accepted without this RA#!
Returns are accepted only on manufacturer defects or shipping errors! No exceptions
Returned merchandise must be returned in excellent unused condition including all hangtags and original packaging
We do not accept returns of worn, customer-damaged, laundered, or soiled items
There will be no credit or refund for shipping and handling fees
Please inspect all merchandise upon receipt. All claims for shortages, damaged, or incorrect merchandise must be received within 48 hours of receipt and reported to our customer service department: wholesale@coutureactivewear.com
For your protection, we suggest that you return your package insured. Mail your authorized returns to:
Couture Active Wear * 444 Brickell Ave * Suite 425 * Miami, FL 33131
Couture Active Wear is not responsible for any lost items
All sale items are final sale, no exchange, no exceptions
Refunds for all returned merchandise will be credited towards your next order
No refunds, no exceptions
Please note that refusing delivery does not constitute a waiver of your responsibility and the return shipping charges will be deducted from any credits.
Items Returned Without Authorization - Any return sent back without an RMA number issued by Couture Active Wear will be subject to a 40% restocking fee.
In the event a customer refuses shipment after shipping from the warehouse, the customer will be responsible for all freight charges to and from the shipping location and a restocking fee.
No packages will be accepted without the correct return authorization number on the outside of the box. If an order is refused and returned to our receiving department, we will access a 40% restocking fee and shipping charges will not be refunded.
Any defective or damaged items returned to Couture Active Wear via expedited shipping will only be credited an amount equal to the lowest cost shipping method.
Cancellation or Unauthorized Return of merchandise by wholesaler will be accessed a re-stocking fee of 40%. All associated shipment costs, including duties, customs and/or brokerage fees, are non-refundable and are the responsibility of the customer.
If the order has been shipped and is in transit with UPS, the credit refund amount would be less the shipment costs, in addition to the 40% restocking fee. # Any merchandise return which does not adhere to this policy, will be returned freight collect.

Improper Charge Back Fee - Customers issuing a no cause/reason charge back after they have received their merchandise will be billed any fees incurred by Couture Active Wear as well as a $50.00 charge back fee. We must protect ourselves from this new type of crime/negligence. As our merchandise guarantee states if the merchandise is a manufactures defect we will work directly with them to resolve the issue. We guarantee our work and if any defects are due to us, we will replace the item no questions asked. With our guarantee there is no need for the negligence charge back.
Privacy Policy - At coutureactivewear.com, we respect all of our customer’s privacy.   All the personal information collected by ordering with us will never be sold or rented to anyone.

Updates via email or direct mail - Occasionally coutureactivewear.com may contact you by email or direct mail about new releases, promotions and send you a new catalog.  If for any reason you do not wish to receive communications from coutureactivewear.com and would like to stop email or direct mail please contact us directly:

Via email – couture@coutureactivewear.com

Via Mail - Couture Active Wear    444 Brickell Ave * Suite 425 * Miami, FL 33131

Website Terms and Conditions – Please read the terms and conditions carefully before using this website.  Your use of this website indicates that you accept the terms and conditions and any other operating rules or policies that may be up-dated at any time by coutureactivewear.com.  In consideration for the use of this website, you agree to provide complete and accurate information about yourself when filling out requested information pertaining to your purchase order on this website.  This “website” refers to the site having the URL coutureactivewear.com.  You agree to indemnify and hold Couture Active Wear, coutureactivewear.com, and its subsidiaries, affiliates, officers, employees and agents harmless from any claim or demand, including attorney’s fees, made by any third party due to or arising out of your use of this website, any submission you post, email or transmit to or through this website, your violation of the terms and conditions, or your violation of any third party rights.  In no event will Couture Active Wear, coutureactivewear.com or any other party involved in creating, producing, or delivering this site be liable to you in any manner whatsoever for any decision made or action or not-action taken by in reliance upon information provided through this site.  By browsing, accessing and or using this website, you acknowledge that you have read, understood and agreed to the terms and conditions.  If you do not agree to these terms, please do not use this website.   Thank you.

The information provided on this site is not intended as medical advice or as a recommendation of any treatment of any medical or other health-related condition.   Please consult a physician before starting any exercise program.  Consult your physician before beginning any diet program or using any nutritional supplements or exercise equipment.  Read carefully and understand all packaging and inserts before using any of the products purchased through this website.   Couture Active Wear disclaims any liability for injury or losses or damage resulting from the use of any of our goods, services, information, advice and other resources which you may find on our website.

Couture Active Wear reserves the right, without prior notification, to limit quantity, colors, styles, price changes, cancellations, revisions, up-dates, etc of any product or service purchased through this website and, in some cases substitute similar products of equal or greater value.  This site is provided by Couture Active Wear, Inc. on an “as is” basis.  Couture Active Wear, Inc and coutureactivewear.com makes no representations or warranties of any kind, express or implied, as to the operation of this website, its content, or any information made available on this website.  Furthermore, Couture Active Wear, Inc, and coutureactivewear.com does not warrant the accuracy or completeness of the information at this website, including to the products and prices described at this website, at any time without prior notice to users of this website.  Information on this website is always being up-dated, up-graded, merchandise changes; etc may not be current at the moment you visit this site and may contain errors.

Couture Active Wear, Inc and coutureactivewear.com reserves the right to deny and/or restrict access to this website to any user, and may at anytime in its sole discretion with or without notice and with or without cause immediately deny access to this website by any person, including persons who previously had access.

Copyright - All contents of this website are the property of Couture Active Wear, Inc. and/or Couture Active Wear, Inc. and/or its suppliers and are protected by U.S. and internal copyright laws.  No portion of this website may be reproduced by any means or incorporated in any other site including, but not limited to, photographs, illustrations, designs, icons, articles, text, audio/video clips, without the written permission of Couture Active Wear, Inc. and Couture Active Wear, Inc.

Our Favorite Links - As a benefit to our customers we have provided some of our favorite websites.  coutureactivewear.com are not responsible for any of these websites or content, you enter at your own risk.

The Terms and Conditions will be interpreted and all rights and obligations of the parties will be determined under the laws of the State of Florida.  These Parties hereby elect and submit to the exclusive jurisdiction of the courts of Dade County, the State of Florida.  The Parties further agree that any lawsuit or action brought in connection with any controversy or claim arising out of or relating to these terms and conditions will be brought or filed in a Dade County Florida Court and in no other.